Privacy Policy
Last Updated: August 22, 2026
Quad Hub Trade (“Quad Hub Trade,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting quadhubtrade.com, contacting our team, requesting information about a vehicle, applying for financing, reserving a vehicle, or using our vehicle sourcing, purchasing, shipping, and related services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices and rights available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Phone or WhatsApp number
Residential or business address
Country and location information
Vehicle preferences and purchase requirements
Details submitted through contact, inquiry, quotation, or reservation forms
Trade-in vehicle information
Shipping and delivery information
Identification or documentation required for vehicle purchase, registration, customs, export, or delivery
Communications between you and our sales or support team
Financing Information
If you request vehicle financing, we may collect additional information necessary to process or assist with your financing request, such as:
Employment or business information
Income or financial information
Identification documents
Credit-related information
Financing preferences
Financing applications may be processed by independent banks, lenders, financing companies, or other third-party financial institutions. Their own privacy policies and terms may apply.
Payment Information
When you make a payment, deposit, or vehicle reservation, certain payment-related information may be processed by banks, payment processors, or other approved payment providers.
Quad Hub Trade may receive transaction details, payment confirmations, reference numbers, and related records but may not directly store complete banking or payment credentials processed by third-party financial institutions.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referral source
Website interactions
Approximate location based on IP address
We may collect this information through cookies, analytics platforms, server logs, and similar technologies.
3. How We Use Your Information
We may use collected information to:
Respond to vehicle inquiries
Provide quotations and vehicle information
Confirm vehicle availability
Source vehicles based on customer requirements
Process purchases and reservations
Process vehicle deposits
Assist with financing applications
Communicate with financing partners and lenders
Arrange vehicle shipping, customs clearance, and delivery
Prepare purchase, export, registration, and shipping documentation
Process trade-in requests
Provide customer service and after-sales support
Send transaction and service-related communications
Improve our website and customer experience
Analyze website traffic and usage
Prevent fraud, misuse, or unauthorized transactions
Maintain financial and business records
Comply with applicable legal and regulatory requirements
Where permitted by law, we may also send promotional or marketing communications about vehicles, services, special offers, or company updates. You may opt out of marketing communications at any time.
4. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember user preferences, and measure the effectiveness of our marketing.
Cookies may include:
Essential Cookies – Required for basic website functionality.
Analytics Cookies – Help us understand how visitors use our website.
Functional Cookies – Remember preferences and improve website functionality.
Advertising Cookies – May be used to measure advertising campaigns and provide more relevant marketing.
Where required by applicable law, you may be given the option to accept or reject non-essential cookies.
Additional information may be provided in our separate Cookie Policy.
5. How We Share Your Information
We may share personal information only when reasonably necessary to provide our services, process a transaction, comply with legal requirements, or operate our business.
Information may be shared with:
Financing Partners and Lenders
If you request financing, relevant information may be provided to banks, lenders, credit providers, or financing partners for eligibility checks, credit assessments, financing offers, and loan processing.
Shipping and Logistics Providers
Your information may be shared with shipping companies, freight forwarders, transport providers, customs agents, ports, inspection companies, and delivery partners when arranging vehicle transportation or delivery.
Vehicle Suppliers and Business Partners
We may share necessary information with manufacturers, dealerships, vehicle suppliers, auction companies, inspection companies, registration services, and other partners involved in sourcing or completing your vehicle transaction.
Service Providers
We may use third-party providers for:
Website hosting
Customer relationship management
Email and communication services
Data analytics
Advertising
IT support
Payment processing
Business administration
These providers may process information on our behalf as necessary to perform their services.
Legal and Regulatory Authorities
We may disclose information where required to comply with applicable laws, regulations, court orders, customs procedures, tax requirements, law enforcement requests, or other legal obligations.
We do not sell personal information for monetary compensation.
6. International Data Transfers
Quad Hub Trade serves customers internationally and works with international suppliers, lenders, logistics companies, and service providers.
As a result, your personal information may be transferred to or processed in countries outside your country of residence.
Where required by applicable law, we take reasonable measures to ensure that personal information transferred internationally receives an appropriate level of protection.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive financial information through unsecured communication channels unless specifically requested through an approved method.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete your vehicle transaction
Provide requested services
Maintain business and transaction records
Fulfill warranty or after-sales obligations
Resolve disputes
Prevent fraud
Meet accounting, tax, customs, regulatory, and legal requirements
Retention periods may vary depending on the nature of the information and the applicable legal requirements.
9. Your Privacy Rights
Depending on your country or jurisdiction, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing activities
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information regarding how your data is processed
Opt out of marketing communications
Some rights may be subject to legal, contractual, regulatory, accounting, or transaction-record requirements.
To submit a privacy request, please contact us using the details provided below.
10. Financing and Credit Checks
Financing is subject to approval by the applicable lender or financing institution.
When financing is requested, your information may be provided to third-party lenders or financing partners that may conduct identity verification, financial assessments, credit checks, or other eligibility evaluations.
Quad Hub Trade does not control the independent privacy practices, credit decisions, approval criteria, interest rates, or financing terms of third-party lenders.
Customers should review the lender’s applicable terms and privacy policy before accepting financing.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, financing providers, shipping services, or other external services.
Quad Hub Trade is not responsible for the privacy practices, security, availability, or content of third-party websites or services.
We encourage users to review the privacy policies of any third-party service before providing personal information.
12. Marketing Communications
With your consent, or where otherwise permitted by applicable law, we may contact you through email, telephone, SMS, WhatsApp, or other communication channels regarding:
Vehicle availability
New inventory
Special offers
Vehicle sourcing opportunities
Company updates
Related products or services
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Transactional communications relating to an active inquiry, reservation, purchase, financing application, shipment, or customer service request may still be sent when necessary.
13. Children’s Privacy
Our website and vehicle purchasing services are not intended for children.
We do not knowingly collect personal information from individuals who are not legally able to enter into vehicle purchase or related agreements.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy, how your personal information is used, or if you wish to exercise an applicable privacy right, please contact:
Quad Hub Trade
Address:
S12W916, Shed No. 12
Al Hulaila FZ, Al Hulaila Industrial Free Zone
Ras Al Khaimah, United Arab Emirates
Email: sales.dep@quadhub.ae
Phone: +971 54 557 0171
Website: quadhubtrade.com
By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.